Here at Discover the World we are committed to providing you with the best possible service and understand that the recent air travel disruption may have highlighted some travel concerns. To offer you reassurance in your future travel plans we would like to advise you of our new clear and transparent travel policy.
New Volcano Customer Charter – Applicable to all our Destinations
This comes into effect in the event of any further ash cloud disruption where an airline does not provide this equivalent level of care and assistance.
Flight Cancellations
In the event that it is not possible for your outward flight(s) to operate within 24 hours of the scheduled departure time we will do our best to rearrange your holiday for a later date or if you prefer, receive a full refund of the holiday costs that you have paid to us (excluding any travel insurance premium).
If your scheduled return flight(s) are cancelled and it is necessary for you to remain in your destination and if the airline does not make these arrangements for you, then we will provide you with accommodation and meals until such time that we or the airline can make alternative travel arrangements. This may include returning you to an alternative UK airport via an alternative route, in order to repatriate you to your original UK departure airport.
Holiday Alterations / Rerouting
If you are on holiday and it becomes necessary to alter or reroute any of our holiday itineraries then we will make these arrangements for you at no additional cost.
To read our complete new Volcano Customer Charter and conditions please click here.
Please contact our specialist team if you require any further advice.






